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WRA Membership Contact:

Susan Quam

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Handbook for Excellent Restaurant Operations (HERO)

The HERO manual – your Handbook for Excellent Restaurant Operations - is the ultimate reference guide through the laws and regulations that make running a restaurant so complex.

Members receive a FREE hardcopy upon joining and free annual updates. The electronic version is also available in Members Only. Non-members may obtain the HERO by becoming a WRA member.

HERO Table of Contents

Laws and Regulations
Easy-to-understand information and FAQs on the laws and regulations affecting restaurants in Wisconsin. 

  • Alcohol Policies
  • Breakage and Errors
  • Employee Breaks
  • Family and Medical Leave
  • Food Code
  • Harassment
  • Interview Questions
  • Minimum Wage
  • OSHA Compliance
  • Overtime
  • Posting Requirements
  • Record Retention
  • Smoking
  • State vs. Federal Law
  • Teen Labor
  • Tips and Taxes
  • Unemployment Compensation
  • Uniforms
  • Wage and Hour Audits
  • Worker’s Compensation

Frequently Used Forms 
Frequently used business and managerial forms so you always have a good quality original to photocopy.  Forms are also available for purchase in quantity packs in our Online Store.

  • Employment Application
  • Government Forms: W-4, WT-4, I-9, I-9 Instructions
  • Employee Notices:  Tardy, Absentee, Warning, Termination, Breakage/Error, Uniform Deduction, Employee Commendation
  • Employee Records: Overtime Authorization, Shift Change Request, Performance Evaluation, Termination Record
  • Foodborne Illness Customer Complaint

Ready-to-Post Signs
A start-up supply of the signs you are most likely to need. Posters are also available in the WRA Online Store.

  • Wash Hands (2)
  • Hair Restraints
  • No Shoes No Shirt No Service
  • No Smoking Please
  • Smoke-Free Environment
  • Wisconsin Alcohol Policy
  • Clean Plates
  • Report Your Tips
  • Emergency Phone Numbers

Gift Certificates & WRA Website
Learn how the WRA website and promotion programs work for your business

  • WRA Website Information
  • WRA Gift Certificate Program
  • WRA Online Dining Guide

Money Saving Opportunities
Money-saving discounts on services from preferred suppliers.  Cost-savings for members includes:

  • ServSafe® Certification – In Class or On-line
  • Free Badges to the Wisconsin Restaurant Expo
  • Email Marketing
  • Credit Card Processing
  • Casualty / Property and Worker’s Compensation Insurance
  • Music Licensing
  • Internet Job Postings
  • And More!

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WRA LogoRestaurants and industry professionals that are part of the association have access to essential information and valuable resources to help protect foodservice businesses. You watch your business. WRA will watch your back.
Associate with us.

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WRA Business Hours:
8:00 am - 4:30 pm

8:00 am - 12:00 pm

Wisconsin Restaurant Association • 2801 Fish Hatchery Rd. • Madison, WI 53713 • Tel: 608.270.9950 • Toll Free: 800.589.3211 • FAX: 608.270.9960