Customer Service Culture: Creating a Connective Dining Experience
Kyle Cherek, Host of Wisconsin Foodie
Lacey Reichwald, Owner of The SweetSpot, Joe Bartolotta, President & Owner of The Bartolotta Restaurants, Kate Cristobal, Director of Cafes Colectivo Coffee, Jason Ilstrup, President of Downtown Madison, Inc.
Every restaurant hopes to be highly regarded for its customer service. The delicate balance of ensuring that a guest feels truly appreciated while successfully maintaining day-to-day operations is paramount to the success of any hospitality business. What core principles, habits, and skills guarantee an exemplary guest experience? With panel moderation by Kyle Cherek, host of Wisconsin Foodie, learn from industry leaders how they manage these vital relationships. Some take-aways will be:
- Tips on going from great to exceptional customer service
- How the dining experience has changed and where it’s headed
- How to connect with your customers on an emotional and sensory level